Cancellation and Returns

Cancellation Issues

My order was cancelled

When you receive a cancellation email from the webshop, it means that the webshop is unable to process your order. Below are the common reasons why the webshop may have cancelled your order:

• The webshop could not accept your credit card

• The process is not completed

• You placed the order twice

• You did not respond to the shop's e-mail regarding shipping fees

• Import restrictions of your country

I want to cancel my order

If you are unable to cancel your order through our webshop, please contact us by using the inbox below, or click Contact Us

Noted: your order cannot be cancelled after you confirmed and replied to the wehshop with the acceptance of confirmation of your order by the webshop .

Return Policy

In general, returns are not accepted at the customer's convenience. For issues concerning damaged, defective, or The product wasn’t your ordered product, Please enter your inquiry to FNS Webshop customer service enquiry@fnswebshop.com in details, we will answer your inquiry by E-mail.

Contact Us:

Should you have any questions, please feel free to contact our Customer Service team:

+852 2857 4504 (11am – 8pm, Monday to Friday ) or

by email enquiry@fnswebshop.com

We are most delighted to help